Overview
Effective Date: march 21, 2025
At Kumarannaturals.com, we strive to provide you with high-quality, natural products. We understand that sometimes things don’t go as planned, and we want to ensure a fair and transparent process for returns and refunds.
1. Eligibility for Returns
We accept returns for products purchased directly from Kumarannaturals.com under the following conditions:
- Damaged or Defective Products: If your order arrives damaged or if the product is defective, please contact us within [Specify a timeframe, e.g., 7 days] of receiving your order.
- Incorrect Product Received: If you receive the wrong product, please notify us within [Specify a timeframe, e.g., 7 days] of receiving your order.
- Unopened Products (Under Certain Circumstances): In some limited circumstances, and at our discretion, we may accept returns of unopened and unused products within [Specify a timeframe, e.g., 7 days] of receipt. Please contact us to discuss.
Please note: We generally do not accept returns for opened or used products due to hygiene and product safety reasons.
2. How to Initiate a Return
To initiate a return, please contact our customer support team as soon as possible at:
- Email: itek4in@gmail.com
- Phone:+91 97390 97006
Please provide the following information in your communication:
- Your order number
- The name of the product you wish to return
- The reason for the return (e.g., damaged, defective, incorrect item)
- If possible, please include photos of the damaged or incorrect product.
Our customer support team will review your request and provide you with instructions on how to proceed with the return.
3. Return Process
Once your return request is approved, you may be asked to:
- Return the product: You will be provided with instructions on how to return the product to us. Please ensure the product is securely packaged to prevent further damage during transit. You may be responsible for the return shipping costs unless the return is due to our error (e.g., damaged or incorrect product).
- Provide proof of damage: For damaged or defective products, providing clear photos will help expedite the process.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Rejected Returns: If your return is rejected, we will notify you of the reason for the rejection.
5. Exchanges
We generally do not offer direct exchanges. If you wish to exchange a product, please initiate a return as described above and place a new order for the desired product.
6. Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used products (unless deemed defective).
- Products damaged due to misuse or neglect.
- Products returned beyond the specified return timeframe.
7. Contact Us
If you have any questions or concerns regarding our Refund & Return Policy, please do not hesitate to contact our customer support team using the contact information provided in section 2.
Thank you for your understanding and for choosing Kumaran naturals. We are committed to your satisfaction.